Assign 5thNK as your Partner of Record Knowledge Transfer FREE
Knowledge Transfer
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FEE TYPE
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ACTIVITY CATEGORY
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ACTIVITY
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New Customer Fees
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Opportunity Discovery and Qualification
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1. Perform Online Services pre-sales activities such as development of new and existing sales opportunities and marketing plans.
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Customer Engagement
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1. Introduce prospective Customers to, and advise them on, the value proposition, benefits and product, and licensing differences of Online Services versus on-premise solutions.
2. Provide demonstrations of Online Service(s) to Customers
3. At Customer request, provide Return On Investment / Total Cost of Ownership analysis between on-premise and Online Service(s).
4. At Customer request, provide solution architecture for migration of Customers’ environment from on-premise (or other environment) to Online Service(s).
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Activation
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1. Explain the deployment process, advise Customers on requesting and completing Online Services activation using the MOAC tool and, if requested, provide training to Customers on the MOAC tool (https://admin.microsoftonline.com).
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Partner Training
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1. Maintain competency around Online Services, demonstrated by having a minimum of 2 of its employees complete at least 5 Microsoft Online Services Learning & Readiness courses. (Available athttps://partner.microsoft.com/global/40121974)
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Support (Microsoft Online Subscription Agreement Customers only)
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1. For Microsoft Online Subscription Agreement Customers only, if requested by Customer, assist Customers through the applicable process to place orders for Online Service(s) subscriptions.
2. In addition, for Microsoft Online Subscription Agreement Customers only, if requested by Customer, provide support related to ordering and account setup.
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FEE TYPE
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ACTIVITY CATEGORY
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ACTIVITY
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Recurring Fees
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Subscription Assistance
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1. Provide advisor support services to Customers for all Online Services Subscriptions for which Company is the Partner of Record. Examples of such support services include Online Service product and licensing expertise, activation consulting and expertise, and assistance with compliance.
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Subscription Renewal
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1. Assist Customers with Online Service renewal by inquiring with Customers regarding their satisfaction with Online Services, reviewing licensing coverage, and recommending relevant additional Online Services or upgrades.
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Recurring Communications
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1. Communicate regularly on Online Services product, offering and licensing changes and additions of importance to Customers via newsletters, seminars, training meetings and/or other mechanisms. Company will retain examples of such communications so that they can be validated as desired by Microsoft.
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WE are Jerry and proud to be Jerry. We can't help you unless you make us your partner.
Help us to help you
Make 5thNK your partner
206 452 3331 PLEASE!
Note: Microsoft reserves the right to evaluate Company’s performance against the activities listed above and/or to perform random Customer surveys to gauge the quality of service delivered by Company, and use this information as a basis to determine Company’s eligibility to continue receiving Fees. In addition, Microsoft may review Online Services usage and subscriptions activated by Customers that identified Company as the Partner of Record.
2. Fee requirements.
a. Fees will be calculated on a per invoice basis. For each Customer identifying Company as the Partner of Record, a statement (“Fee Statement”) will be sent with details of the invoice and applicable fees for that Customer. If applicable, Company must invoice Microsoft (or an affiliate as specified on the Fee Statement) for the Fees associated with that Customer within 30 days after the date of the Fee Statement. If Company has any questions regarding a Fee Statement, it must contact Microsoft promptly in writing. Unless Microsoft in its sole discretion allows otherwise, a Fee Statement expires 30 days after the Fee Statement date and no Fees will be paid if Company’s invoice was sent to Microsoft or an affiliate on or after the Fee Statement expiration date. Fees may be paid in the currency in which Microsoft or an affiliate invoices the customer.
b. Taxes, credits and other agreements. Fees are calculated net of taxes and governmental charges received from the Customer. If the Customer receives a credit from Microsoft or an affiliate (such as due to a pricing promotion or invoicing error, but excluding any credits granted under the terms of a Service Level Agreement), Company’s future Fee payments may be adjusted to reflect the credit. Microsoft may recover any and all Fees overpaid for any reason, for example as a result of a reduction in the number of licenses in Customer’s Subscription, termination of a Subscription, or termination of the MOSPA. Fee recovery may be accomplished by reducing future Fees to be paid to Company.
c. Effect of Termination or Cancelation. In the event of termination of a Microsoft Online Subscription Agreement or Subscription on which Company is named as the Partner of Record, the Fees will only be paid for the last full calendar month in which the Microsoft Online Subscription Agreement or the Subscription, as applicable, was active. If a Customer designates a new Partner of Record for a Subscription, the new Partner of Record will receive the Recurring Fees (defined below) as of the effective date of the change in Partner of Record.
d. Restrictions on Fees. No Fees will be paid if Customer opts-out of the Subscription within the first 30 days of the Subscription. Only Subscriptions with an effective date during the term of this Agreement are eligible for Fees. Company is not eligible to receive Fees for any Online Services acquired by, or services provided to, Company or any of its affiliates, and vice versa.
What do you want to do?
Contact Support by submitting a service request
When you submit a service request, it goes directly to a Support representative. When you create a service request, provide as much information as possible to describe the issue. After you submit a service request, you will be contacted by a Support representative.
To create a service request for billing or subscription assistance, do the following:
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On the Admin page, in the left pane under Support, click Service Requests and then clickNew request.
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Fill in the required fields in the request, and provide as much additional information as possible to describe your issue. Attach files as needed and submit your request.
After you submit your request you will be contacted by a Support representative by email.
Also, after you submit a service request, you can do the following:
- Respond to a request from a Support representative for additional information. On theService requests page, from the View menu, click Assigned to you, and then click the service request with the status Action required.
- View the status of services requests that have previously been submitted. On the Service requests page, select a View.
- Add notes and files to an existing service request. On the Service requests page, click the service request and then click Notes or Files. Add your information and then click Close. You service request will be updated.
- Close the request when your issue has been resolved or you no longer need assistance.
Contact a Support representative by phone
To obtain assistance for a billing or subscription issue by phone, see the table below to find the phone numbers and business hours for your location.
| Country or region |
Business hours |
Languages supported |
Toll-free phone number |
Local phone number |
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Australia
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Monday – Friday 09:00 – 17:00 EDT (UTC +11)
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English
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1800 197503
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02 82239959
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Austria
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Monday – Friday 09:00 – 17:00 CET (UTC +1)
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English, German
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0800080650
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1206091578
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Belgium
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Monday – Friday 09:00 – 17:00 CET (UTC +1)
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Dutch, French, English
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22008884
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Brazil
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Monday – Friday 09:00 – 17:00 BRT (UTC -2)
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Brazilian Portuguese*, English
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1147001999
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Canada
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Monday – Friday 09:00 – 17:00 PST (UTC -8)
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English
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800-865-9408
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Chile
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Monday – Friday 09:00 – 17:00 CLT (UTC -3)
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Spanish, English
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Colombia
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Monday – Friday 09:00 – 17:00 PST (UTC -5)
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Spanish, English
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Costa Rica
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Monday – Friday 09:00 – 17:00 CST (UTC -6)
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Spanish, English
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Cyprus
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Monday – Friday 09:00 – 17:00 DST (UTC +2)
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Greek*, English
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Czech Republic
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Monday – Friday 09:00 – 17:00 CET (UTC +1)
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Czech*, English
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800701371
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239016433
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Denmark
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Monday – Friday 09:00 – 17:00 CET (UTC +1)
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Danish*, English
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80347623
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38487067
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Finland
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Monday – Friday 09:00 – 17:00 EET (UTC +2)
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Finnish*, English
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08009 8462
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0972519630
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France
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Monday – Friday 09:00 – 17:00 CET (UTC +1)
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French, English
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0805540594
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0157324297
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Germany
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Monday – Friday 09:00 – 17:00 CET (UTC +1)
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German, English
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0800 5892332
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069380789508
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Greece
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Monday – Friday 09:00 – 17:00 EET (UTC +2)
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Greek*, English
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0080044142831
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Hong Kong SAR
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Monday – Friday 09:00 – 17:00 HKT (UTC +8)
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Chinese*, English
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30713055
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Hungary
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Monday – Friday 09:00 – 17:00 CET (UTC +1)
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Hungarian*, English
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0680983899
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17789292
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India
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Monday – Friday 09:00 – 17:00 IST (UTC +5:30)
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English
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000800 4402038
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Ireland
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Monday – Friday 09:00 – 17:00 GMT (UTC)
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English
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1800995309
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016569837
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Israel
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Monday – Friday 09:00 – 17:00 IST (UTC +2)
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English
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1809344179
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Italy
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Monday – Friday 09:00 – 17:00 CET (UTC +1)
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Italian, English
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800917919
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0269430746
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Japan
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Monday – Friday 09:00 – 17:00 JST (UTC +9)
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Japanese, English
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0120-996680
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03-5767-9793
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Luxembourg
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Monday – Friday 09:00 – 17:00 CET (UTC +1)
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French, German, English
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Malaysia
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Monday – Friday 09:00 – 17:00 MYT (UTC +8)
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Bahasa Melayu*, English
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1800 220030
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362074606
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Mexico
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Monday – Friday 09:00 – 17:00 CST (UTC -6)
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Spanish, English
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8005630605
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55473856567
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Netherlands
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Monday – Friday 09:00 – 17:00 CET (UTC +1)
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Dutch, English
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0202035362
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New Zealand
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Monday – Friday 09:00 – 17:00 EDT (UTC +13)
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English
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Norway
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Monday – Friday 09:00 – 17:00 CET (UTC +1)
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Norwegian*, English
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22310748
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Peru
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Monday – Friday 09:00 – 17:00 PET (UTC -5)
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Spanish, English
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Philippines
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Monday – Friday 09:00 – 17:00 PHT (UTC +8)
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English
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1800 14410625
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Poland
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Monday – Friday 09:00 – 17:00 CET (UTC +1)
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Polish*, English
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800702320
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0223060517
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Portugal
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Monday – Friday 09:00 – 17:00 GMT (UTC)
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Portuguese*, English
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800 208 745
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213665030
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Puerto Rico
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Monday – Friday 09:00 – 17:00 AST (UTC -4)
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Spanish, English
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800-865-9408
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Romania
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Monday – Friday 09:00 – 17:00 EET (UTC +2)
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Romanian*, English
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372741961
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Singapore
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Monday – Friday 09:00 – 17:00 SGT (UTC +8)
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English
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18006221816
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66221855
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Spain
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Monday – Friday 09:00 – 17:00 CET (UTC +1)
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Spanish, English
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900814197
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912718160
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Sweden
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Monday – Friday 09:00 – 17:00 CET (UTC +1)
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Swedish*, English
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0201605899
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0851761966
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Switzerland
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Monday – Friday 09:00 – 17:00 CET (UTC +1)
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German, French, Italian, English
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0227614114
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Taiwan
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Monday – Friday 09:00 – 17:00 CST (UTC +8)
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English
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0800 666802
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02 26567301
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Trinidad and Tobago
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Monday – Friday 09:00 – 17:00 AST (UTC - 4)
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English
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United Kingdom
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Monday – Friday 09:00 – 17:00 GMT (UTC)
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English
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0800 032 6417
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02034506455
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United States
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Monday – Friday 09:00 – 17:00 PST (UTC -8)
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English
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800-865-9408
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*Support is available in English or from an English-speaking engineer with a translation service for your location. You can either use the translation service or submit a service request in English.
It may take an hour to receive your first email
due to replication of DNS changes, service is still provisioning
What is included with your 30 day trial?
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YES 24X7X365 Support Direct to Microsoft
Lync mobile clients link for smart phones |
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-30 day no-risk trial
-10 user per trial
-NO 24X7X365 support
|
30 day no-risk trial
25 user per trial
-YES 24X7X365 Support Direct to Microsoft
|
S |
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206 452 3331
1. Introduce prospective Customers to, and advise them on, 
