Office 365 Partner of Record since 2009

 
Assign 5thNK as your Partner of Record 
Knowledge Transfer FREE

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Knowledge Transfer

 Activity Category
 Activity
 Knowledge Transfer 
Customer 
Engagement
1.    Introduce prospective Customers to, and advise them on, 
the value Microsoft Office 365 proposition, 
benefits and product, and licensing differences of Online Services versus on-premise solutions.
2.    Provide demonstrations of
office 365 videos
Online Service(s) to Customers
3.    At Customer request, provide Return On Investment / Total Cost of Ownership analysis between 
on-premiseoffice 365 Online Service(s).
4.    At Customer request, provide solution architecture

for migration of Customers’ environment from 
ms office 365on-premise (or other environment) to Online Service(s).

5. Communicate regularly on Online Services product, offering and licensing changes and aoffice 365 newsdditions of importance to Customers via newsletters, seminars, training meetings and/or other mechanisms.  Company will retain examples of such communications so that they can be validated as desired by Microsoft.

6. Security office 365 Security and Compliance 

7. Where is the  
ms office 365
 
Microsoft Cloud? 
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FREE
FREE
FREE
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FEE TYPE

ACTIVITY CATEGORY

ACTIVITY

New Customer Fees

Opportunity Discovery and Qualification

1.      Perform Online Services pre-sales activities such as development of new and existing sales opportunities and marketing plans.

Customer Engagement

1.    Introduce prospective Customers to, and advise them on, the value proposition, benefits and product, and licensing differences of Online Services versus on-premise solutions.

2.    Provide demonstrations of Online Service(s) to Customers

3.    At Customer request, provide Return On Investment / Total Cost of Ownership analysis between on-premise and Online Service(s).

4.    At Customer request, provide solution architecture for migration of Customers’ environment from on-premise (or other environment) to Online Service(s).

Activation

1.      Explain the deployment process, advise Customers on requesting and completing Online Services activation using the MOAC tool and, if requested, provide training to Customers on the MOAC tool (https://admin.microsoftonline.com).

Partner Training

1.      Maintain competency around Online Services, demonstrated by having a minimum of 2 of its employees complete at least 5 Microsoft Online Services Learning & Readiness courses.  (Available athttps://partner.microsoft.com/global/40121974)

Support (Microsoft Online Subscription Agreement Customers only)

1.    For Microsoft Online Subscription Agreement Customers only, if requested by Customer, assist Customers through the applicable process to place orders for Online Service(s) subscriptions.

2.    In addition, for Microsoft Online Subscription Agreement Customers only, if requested by Customer, provide support related to ordering and account setup.

 


 

FEE TYPE

ACTIVITY CATEGORY

ACTIVITY

Recurring Fees

Subscription Assistance

1.      Provide advisor support services to Customers for all Online Services Subscriptions for which Company is the Partner of Record.  Examples of such support services include Online Service product and licensing expertise, activation consulting and expertise, and assistance with compliance.

Subscription Renewal

1.      Assist Customers with Online Service renewal by inquiring with Customers regarding their satisfaction with Online Services, reviewing licensing coverage, and recommending relevant additional Online Services or upgrades.

Recurring Communications

1.      Communicate regularly on Online Services product, offering and licensing changes and additions of importance to Customers via newsletters, seminars, training meetings and/or other mechanisms.  Company will retain examples of such communications so that they can be validated as desired by Microsoft.

 

  WE are Jerry and proud to be Jerry. We can't help you unless you make us your partner. 

Help us to help you 
Make 5thNK your partner
206 452 3331 PLEASE! 


Note: Microsoft reserves the right to evaluate Company’s performance against the activities listed above and/or to perform random Customer surveys to gauge the quality of service delivered by Company, and use this information as a basis to determine Company’s eligibility to continue receiving Fees.  In addition, Microsoft may review Online Services usage and subscriptions activated by Customers that identified Company as the Partner of Record.

 

 

                     2.      Fee requirements. 

 

a.      Fees will be calculated on a per invoice basis.  For each Customer identifying Company as the Partner of Record, a statement (“Fee Statement”) will be sent with details of the invoice and applicable fees for that Customer.  If applicable, Company must invoice Microsoft (or an affiliate as specified on the Fee Statement) for the Fees associated with that Customer within 30 days after the date of the Fee Statement.  If Company has any questions regarding a Fee Statement, it must contact Microsoft promptly in writing.  Unless Microsoft in its sole discretion allows otherwise, a Fee Statement expires 30 days after the Fee Statement date and no Fees will be paid if Company’s invoice was sent to Microsoft or an affiliate on or after the Fee Statement expiration date.  Fees may be paid in the currency in which Microsoft or an affiliate invoices the customer.

 

b.      Taxes, credits and other agreements.  Fees are calculated net of taxes and governmental charges received from the Customer.  If the Customer receives a credit from Microsoft or an affiliate (such as due to a pricing promotion or invoicing error, but excluding any credits granted under the terms of a Service Level Agreement), Company’s future Fee payments may be adjusted to reflect the credit.  Microsoft may recover any and all Fees overpaid for any reason, for example as a result of a reduction in the number of licenses in Customer’s Subscription, termination of a Subscription, or termination of the MOSPA.  Fee recovery may be accomplished by reducing future Fees to be paid to Company.

 

c.      Effect of Termination or Cancelation.  In the event of termination of a Microsoft Online Subscription Agreement or Subscription on which Company is named as the Partner of Record, the Fees will only be paid for the last full calendar month in which the Microsoft Online Subscription Agreement or the Subscription, as applicable, was active.  If a Customer designates a new Partner of Record for a Subscription, the new Partner of Record will receive the Recurring Fees (defined below) as of the effective date of the change in Partner of Record. 

 

d.      Restrictions on Fees.  No Fees will be paid if Customer opts-out of the Subscription within the first 30 days of the Subscription.  Only Subscriptions with an effective date during the term of this Agreement are eligible for Fees.  Company is not eligible to receive Fees for any Online Services acquired by, or services provided to, Company or any of its affiliates, and vice versa.  


What do you want to do?

Contact Support by submitting a service request

When you submit a service request, it goes directly to a Support representative. When you create a service request, provide as much information as possible to describe the issue. After you submit a service request, you will be contacted by a Support representative.

To create a service request for billing or subscription assistance, do the following:

  1. On the Admin page, in the left pane under Support, click Service Requests and then clickNew request.

  2. Fill in the required fields in the request, and provide as much additional information as possible to describe your issue. Attach files as needed and submit your request.

    After you submit your request you will be contacted by a Support representative by email.

Also, after you submit a service request, you can do the following:

  • Respond to a request from a Support representative for additional information. On theService requests page, from the View menu, click Assigned to you, and then click the service request with the status Action required

  • View the status of services requests that have previously been submitted. On the Service requests page, select a View.

  • Add notes and files to an existing service request. On the Service requests page, click the service request and then click Notes or Files. Add your information and then click Close. You service request will be updated.

  • Close the request when your issue has been resolved or you no longer need assistance.

Contact a Support representative by phone

To obtain assistance for a billing or subscription issue by phone, see the table below to find the phone numbers and business hours for your location.

 

Country or region Business hours Languages supported Toll-free phone number Local phone number

Australia

Monday – Friday 09:00 – 17:00 EDT (UTC +11)

English

1800 197503

02 82239959

Austria

Monday – Friday 09:00 – 17:00 CET (UTC +1)

English, German

0800080650

1206091578

Belgium

Monday – Friday 09:00 – 17:00 CET (UTC +1)

Dutch, French, English

22008884

Brazil

Monday – Friday 09:00 – 17:00 BRT (UTC -2)

Brazilian Portuguese*, English

1147001999

Canada

Monday – Friday 09:00 – 17:00 PST (UTC -8)

English

800-865-9408

Chile

Monday – Friday 09:00 – 17:00 CLT (UTC -3)

Spanish, English

Colombia

Monday – Friday 09:00 – 17:00 PST (UTC -5)

Spanish, English

Costa Rica

Monday – Friday 09:00 – 17:00 CST (UTC -6)

Spanish, English

Cyprus

Monday – Friday 09:00 – 17:00 DST (UTC +2)

Greek*, English

Czech Republic

Monday – Friday 09:00 – 17:00 CET (UTC +1)

Czech*, English

800701371

239016433

Denmark

Monday – Friday 09:00 – 17:00 CET (UTC +1)

Danish*, English

80347623

38487067

Finland

Monday – Friday 09:00 – 17:00 EET (UTC +2)

Finnish*, English

08009 8462

0972519630

France

Monday – Friday 09:00 – 17:00 CET (UTC +1)

French, English

0805540594

0157324297

Germany

Monday – Friday 09:00 – 17:00 CET (UTC +1)

German, English

0800 5892332

069380789508

Greece

Monday – Friday 09:00 – 17:00 EET (UTC +2)

Greek*, English

0080044142831

Hong Kong SAR

Monday – Friday 09:00 – 17:00 HKT (UTC +8)

Chinese*, English

30713055

Hungary

Monday – Friday 09:00 – 17:00 CET (UTC +1)

Hungarian*, English

0680983899

17789292

India

Monday – Friday 09:00 – 17:00 IST (UTC +5:30)

English

000800 4402038

Ireland

Monday – Friday 09:00 – 17:00 GMT (UTC)

English

1800995309

016569837

Israel

Monday – Friday 09:00 – 17:00 IST (UTC +2)

English

1809344179

Italy

Monday – Friday 09:00 – 17:00 CET (UTC +1)

Italian, English

800917919

0269430746

Japan

Monday – Friday 09:00 – 17:00 JST (UTC +9)

Japanese, English

0120-996680

03-5767-9793

Luxembourg

Monday – Friday 09:00 – 17:00 CET (UTC +1)

French, German, English

Malaysia

Monday – Friday 09:00 – 17:00 MYT (UTC +8)

Bahasa Melayu*, English

1800 220030

362074606

Mexico

Monday – Friday 09:00 – 17:00 CST (UTC -6)

Spanish, English

8005630605

55473856567

Netherlands

Monday – Friday 09:00 – 17:00 CET (UTC +1)

Dutch, English

0202035362

New Zealand

Monday – Friday 09:00 – 17:00 EDT (UTC +13)

English

Norway

Monday – Friday 09:00 – 17:00 CET (UTC +1)

Norwegian*, English

22310748

Peru

Monday – Friday 09:00 – 17:00 PET (UTC -5)

Spanish, English

Philippines

Monday – Friday 09:00 – 17:00 PHT (UTC +8)

English

1800 14410625

Poland

Monday – Friday 09:00 – 17:00 CET (UTC +1)

Polish*, English

800702320

0223060517

Portugal

Monday – Friday 09:00 – 17:00 GMT (UTC)

Portuguese*, English

800 208 745

213665030

Puerto Rico

Monday – Friday 09:00 – 17:00 AST (UTC -4)

Spanish, English

800-865-9408

Romania

Monday – Friday 09:00 – 17:00 EET (UTC +2)

Romanian*, English

372741961

Singapore

Monday – Friday 09:00 – 17:00 SGT (UTC +8)

English

18006221816

66221855

Spain

Monday – Friday 09:00 – 17:00 CET (UTC +1)

Spanish, English

900814197

912718160

Sweden

Monday – Friday 09:00 – 17:00 CET (UTC +1)

Swedish*, English

0201605899

0851761966

Switzerland

Monday – Friday 09:00 – 17:00 CET (UTC +1)

German, French, Italian, English

0227614114

Taiwan

Monday – Friday 09:00 – 17:00 CST (UTC +8)

English

0800 666802

02 26567301

Trinidad and Tobago

Monday – Friday 09:00 – 17:00 AST (UTC - 4)

English

United Kingdom

Monday – Friday 09:00 – 17:00 GMT (UTC)

English

0800 032 6417

02034506455

United States

Monday – Friday 09:00 – 17:00 PST (UTC -8)

English

800-865-9408

*Support is available in English or from an English-speaking engineer with a translation service for your location. You can either use the translation service or submit a service request in English.


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YES 24X7X365 Support Direct to Microsoft


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