BlackBerry Services


Nicole: The Microsoft Hosted BlackBerry Service will provide you with push e-mail, calendar, contacts with Global Address List across domains, tasks and notes, remote device swipe, password reset, etc.  Its an additional $10 per user each month.  

Nicole: You will need to go through Online Services support at 866-676-6546 to add the service.  They can set up a free 30 day trial for the service as well.


BlackBerry® Smartphones

Microsoft Online Services provides two paths for Research in Motion  BlackBerry® smartphone users to access Exchange Online and SharePoint Online.

Microsoft Online Services Hosted BlackBerry® Service

BlackBerry® Internet Service (BIS)

The following sections detail these offerings for Exchange Online. For SharePoint Online, BlackBerry users can simply use the native browser on their BlackBerry smartphone to access SharePoint Online sites.

Microsoft Online Services Hosted BlackBerry® Service

For Exchange Online and Business Productivity Online Standard Suite customers needing support for a range of BlackBerry® Enterprise Server capabilities, Microsoft provides a Hosted BlackBerry® service. With advanced security features, wireless access to people and information on the go, and the outstanding wireless performance that has made the BlackBerry Enterprise Solution respected worldwide, Microsoft Online’s Hosted BlackBerry service is designed to give you confidence in your wireless solution – without having to manage the wireless requirements yourself.

As a BlackBerry certified partner and Elite Alliance Member, Microsoft Online Services is able to offer the Hosted BlackBerry service directly to our Online customers so you can fully focus on growing your business and not your IT environment, including the BlackBerry Enterprise Solution.  

Microsoft provides the following hosting and operational support within the Microsoft Online Services data centers: 

·         Host and operate BlackBerry Enterprise Server

·         Provide all BlackBerry Enterprise Server server, client licenses and support services Included in the service (There is no need for customers to provide licenses or service agreements.)

·         Provide technical support to the customer’s IT administrators, including interfacing with RIM on troubleshooting as needed

Service Features

The Hosted BlackBerry Service features encompass the most commonly requested BlackBerry capabilities for Microsoft Online Services customers and are detailed in Table 4.

Table 4. BlackBerry Features for Hosted BlackBerry Service

Feature

Description

E-mail and personal information management (PIM)

·         Push e-mail

·         Calendar

·         Contacts with GAL integration that supports lookup across multiple domains for users in a single Microsoft Online account

·         Tasks and Notes

Device and user management*

·         Remote device wipe

·         Password reset

·         Add/delete/manage users

·         Set security policy

BlackBerry smartphone  support

·         BlackBerry operating system version 4.2 or 4.3

·         Future BlackBerry operating system versions are supported shortly after release by major carriers

BlackBerry Enterprise Server support

·         BlackBerry Enterprise Server 4.1.6

·         All BlackBerry Enterprise Server upgrades are done at Microsoft discretion and are standardized across customers

* Device and user management is currently implemented through Technical Support.. 

Service Capabilities

As with other Microsoft Online Services, the Hosted BlackBerry Service is a standardized service and is not customized per customer.

All service policies and settings are as listed in the Policy Reference Guide at http://na.blackberry.com/eng/deliverables/3801/Policy_

Reference_Guide.pdf with the exception of the choice of password and no-password policies. Settings for these policies are detailed

below:

No-password-required policy. Default policy that is applied unless a customer specifically requests the password protected policy.

Device-Only Items: Password Required = False

Global Items: Allow Browser = False

PIM Sync Policy Group: Disable PIN Messages Wireless Sync = True

PIM Sync Policy Group: Disable SMS Messages Wireless Sync = True

PIM Sync Policy Group: Disable Phone Call Log Wireless Sync = True

MDS Integration Service Policy Group: Disable MDS Runtime = True

MDS Integration Service Policy Group: Disable Activation With Public BlackBerry MDS Integration Service = True

MDS Integration Service Policy Group: Disable User-Initiated Activation with the BlackBerry MDS Integration Service = True

Password-required policy

Device-Only Items: Password Required = True

Device-Only Items: User Can Disable Password = False

Global Items: Allow Browser = False

Password Policy Group: Set Password Timeout = 15

Password Policy Group: Set Maximum Password Attempts = 5

PIM Sync Policy Group: Disable PIN Messages Wireless Sync = True

PIM Sync Policy Group: Disable SMS Messages Wireless Sync = True

PIM Sync Policy Group: Disable Phone Call Log Wireless Sync = True

MDS Integration Service Policy Group: Disable MDS Runtime = True

MDS Integration Service Policy Group: Disable Activation With Public BlackBerry MDS Integration Service = True

MDS Integration Service Policy Group: Disable User-Initiated Activation with the BlackBerry MDS Integration Service = True

 

At this time, the Hosted BlackBerry Service ishas its own purchase contract and billing invoice separately from other Microsoft Online Services.    The process for implementation and adding users and devices is currently done through Microsoft Online Technical Support requests.  

Service Pricing and Conditions

The Hosted BlackBerry Service is purchased and billed separately from Exchange Online Standard or the Business Productivity Online Suite Standard from Microsoft Online Services. It is a separate month-to-month auto-renewing agreement. Pricing is U.S.$10.00 per user per month with no minimum number of users required. A free 30-day trial is available that automatically converts to a paid service at the end of the trial.    

To trial or purchase the Hosted BlackBerry Service, contact your Microsoft representative or Microsoft Online Services partner and request a Hosted BlackBerry Service Agreement. If you do not have a Microsoft partner or representative, you may request a Hosted BlackBerry Service Agreement through customer service for Microsoft Online Services. See http://www.microsoft.com/online/support.mspx for assistance.

 

BlackBerry® Internet Service (BIS)

BlackBerry® Internet Service (BIS) is a subscription service available through mobile operators around the globe. BIS enables push e-mail to your BlackBerry device at no additional cost. Other Exchange Online information—such as contacts and calendar data—is updated through a wired connection. To set up BIS to use with Exchange Online, your mobile operator will request your Outlook Web Access (OWA) address, which is determined by the storage location of your Microsoft Online Services data. The storage location is generally the one closest to your company headquarters. Table 5 provides URLs for storage locations.

Table 5. Exchange Online Addresses for BIS Setup

Location

Address

Asia Pacific (APAC)

https://mail.apac.microsoftonline.com

Europe, the Middle East, and Africa (EMEA)

https://mail.emea.microsoftonline.com

North America

https://mail.microsoftonline.com

 

For information about BIS capabilities and fees, see your mobile operator.

ĉ
Scott Salisbury,
Jul 8, 2010, 10:34 AM
ĉ
Scott Salisbury,
Jul 8, 2010, 10:33 AM
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