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Three types of mobile devices are supported by Exchange Online Standard and SharePoint Online Standard.
· Windows Mobile® 6.0 and later devices
· Exchange ActiveSync® devices
· Research in Motion (RIM) BlackBerry devices
The following table summarizes the features available for each type of device
Mobile Device Solutions Feature Summary
NOTE: For all solution options, it is the customer’s responsibility to procure, deploy, manage, and support mobile client software and compatible devices, and manage relationships with wireless carriers. Microsoft Online Services does not provide end-user device support.
Exchange ActiveSync provides synchronization of mailbox data between Microsoft Exchange Online and mobile devices. Mobile devices that are enabled for Exchange ActiveSync allow users to access their e-mail, calendar, contacts, and tasks—anytime and anywhere. To enhance security, authentication from mobile devices to Exchange Online is conducted over an SSL connection using a password and user name.
The following top-rated devices have been tested and found compatible with Exchange Online.
These devices do not support the Exchange ActiveSync Direct Push feature. However, they do support synchronization with Microsoft Exchange. Microsoft SharePoint Online has also been successfully tested with these devices.
Exchange ActiveSync technology is licensed by a number of device manufacturers. Other Exchange ActiveSync devices may be compatible with Exchange Online as well, but require customer or device manufacturer testing.
For customers who already have or prefer to purchase their own BlackBerry client and server licenses, Microsoft Online offers a Hosted BlackBerry service.
With the Hosted BlackBerry service, customers bring the BES licenses they have already purchased to Microsoft to provide hosting and operational support within the Microsoft Online Services data centers. The customer has the following responsibilities:
· Provide Microsoft with RIM BES Server Routing Protocol (SRP) Identifier, BES license, and client access licenses (CALs) to enable deployment of BlackBerry services in Microsoft Online Services data centers.
· Include Microsoft its existing RIM support agreement of level TX2 or higher as a “named caller” to enable Microsoft to contact RIM on the customers’ behalf for support services.
Microsoft has the following responsibilities:
· Host and operate Blackberry Enterprise Server (BES) in the Microsoft Online Services data center(s)
· Provide technical support to customer’s IT administrator(s), including interfacing with RIM on troubleshooting as needed using customer’s existing RIM support agreement
This delivery model may evolve with customer needs and Microsoft capabilities.
The Hosted BlackBerry Service is purchased and billed separately from Exchange Online Standard or the Business Productivity Online Suite Standard through a separate month-to-month auto-renewing agreement. Pricing is $5.00 (USD) per user per month. There is a $50 per useruser one-time setup fee and a minimum of 20 users.
Customers must purchase their BlackBerry server and client licenses and support agreement separately from RIM.
To purchase the Hosted BlackBerry Service, contact your Microsoft representative or Microsoft Online Services partner to request a Hosted BlackBerry service agreement. If you do not have a Microsoft partner or representative, you may request a Hosted BlackBerry service agreement through customer service for Microsoft Online Services. See http://www.microsoft.com/online/support.mspx for contacts.
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