Office 365 FAQ

All Office 365 products, are paid for on a subscription basis, monthly or annually. Active subscribers receive future rights to version upgrades as a benefit of their subscription. Entitlements vary by product.

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Office Frequently Asked Questions
Microsoft experts are trained IT and development companies that can help you move to Office 365 or develop custom solutions for your business. 
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About the new Office
What is Office 365?
A: Microsoft Office 365 delivers the power of cloud productivity to businesses of all sizes, helping to save time and money and free up valuable resources. Office 365 combines the familiar Microsoft Office desktop suite with online versions of our next-generation communications and collaboration services:Microsoft Exchange Online, Microsoft SharePoint Online, and Microsoft Lync Online. Office 365 services are easy to administer and simple to use—with the robust security, reliability, and control you need to run your business.

Why do I need Office 365?
A: In today’s competitive global market, businesses of all sizes need technology that enables flexibility and cost-effectively adds value to their organization.  Cloud-based services provide a way to meet these objectives. They deliver feature-rich productivity tools to users while helping to relieve the burden of managing and maintaining business systems—freeing up IT departments and businesses to focus on initiatives that can deliver true competitive advantage.

Eliminate the Need for a Physical Office – Starting a business is difficult. You may not have the capital to lease office-space, or you may be hiring friends and colleagues through your network who are outside of your locale. Implement technology solutions that will unify your teams in the cloud – removing the need for a physical office-space.

Work Wherever It’s Convenient for You – Setup a shared folder on your mobile device while taking the bus; adjust a spreadsheet on your tablet at your favourite lunch spot; check your work email on a friend’s computer; and schedule your team meeting from your home desktop. Having the ability to work from your mobile device, a tablet, a laptop or even your desktop extends the office experience to wherever you need to conduct business. 

Always Up to Date –Implementing a cloud solution ensures that your team is always working from the latest version of a document even if multiple team members are working in it at the same time. You’ll have the most updated version on your desktop, your mobile, or your tablet even if you step away from your workspace or if someone has edited the document since you last saved it.

Have Instant Access to Your Documents from Anywhere – Whether at the office, the airport, a client meeting, or simply trying to catch up on the latest PowerPoint edits at home, having the latest documents at your fingertips is essential to an opportunity-ready business. By keeping your documents in the cloud you’ll be able to access your documents from any device with a cellular or internet connection.

Quick Access to Co-Workers – Be face-to-face even when hundreds of miles away. Use a shared calendar and send a quick instant message to get an update. If you need to collaborate even faster, launch a video conference from your mobile/tablet/desktop to connect with your team. You’ll be able to chat face-to-face while editing the big presentation together. It’s like being in the same office.

Using the power of a cloud solution, small businesses can have access to collaborative tools traditionally only large businesses had access to. Partner with Microsoft Office 365 and work wherever your team needs to be.

Only Microsoft Office 365 Subscription Advisors can offer trials     


Office 365 works best with the latest version of Office, Office 2010, and Office 2011 for Mac. Office 365 works with slightly limited functionality with Office 2007. If you have an earlier edition of Office, you will need to update to a newer version of Office in order to use Office 365; or you can subscribe to one of the many Office 365 plans that include the latest version of Office. In addition to getting the latest version of Office as part of your subscription, you will also get automatic updates, so your Office will always be up to date. Compare plans.
“The cloud" is a friendly way of describing web-based computing services that are hosted outside of your organization. When you use cloud-based services, your IT infrastructure resides off your property (off-premises), and is maintained by a third party (hosted), instead of residing on a server at your home or business (on-premises) that you maintain. With Office 365, for example, information storage, computation, and software are located and managed remotely on servers owned by Microsoft. Many services you use every day are a part of the cloud— everything from web-based email to mobile banking and online photo storage. Because this infrastructure is located online or “in the cloud,” you can access it virtually anywhere, from a PC, tablet, smartphone, or other device with an Internet connection.
Office 365 is highly scalable and can support everything from a one-person business to companies with tens of thousands of users:
  • Office 365 small business plans are best for companies with up to 10 employees, and can accommodate up to 25 users.
  • Office 365 Midsize Business is best for companies with 11 to 250 employees, and can accommodate up to 300 users.
  • Office 365 enterprise plans fit organizations ranging in size from a single employee to 50,000-plus users.
You can compare all the options here.
Office 365 is offered in a number of countries and languages. If your country’s name doesn’t appear in the list, we have not currently launched a version of Office 365 for your market. We’re continuing to launch Office 365 in new markets and will publicly announce when we launch Office 365 in any new market.
You don't need to install anything in order to use Office 365.
To help you easily connect your desktop version of the latest version of Office, Office 2010, or Office 2007 to Office 365, Microsoft provides Office 365 customers an installable piece of software—called “Office Desktop Setup”—at no charge.
Office Desktop Setup provides many benefits, including:
  • Automatically detecting necessary updates.
  • Installing updates and components upon approval or silently from a command line.
  • Automatically configuring Outlook and Microsoft Lync for use with Microsoft Office 365.
  • Uninstalling itself from the client computer after running.
You can find and install Office Desktop Setup in your Office 365 administration center.

If your plan includes a subscription to Office, you will also be able to install that directly from the Office 365 administration center.
Yes. If you purchase Office 365 licenses for the accounts you create during your free trial, the information and configuration for these users' accounts will remain intact. Once your free trial expires, you won't be able to continue using Office 365 for free. You will have an additional 30 days to purchase Office 365 before your account information is erased. Once your trial account information has been erased, it cannot be retrieved.
You can add the domain name you own to Office 365 to create both domain-based email addresses and a public-facing website.
For PC users:
The minimum systems requirements for Office 365 are: Windows 7, Windows 8, or Windows 2008 R2 with .NET 3.5 or later; Office 2007+ or later; and Microsoft Internet Explorer 8, 9, or 10; Mozilla Firefox 10.x or a later version; or Google Chrome 17.x.. 

For Mac users:
The minimum system requirements for Office 365 are: Mac OS X 10.6 or later; Apple Safari 5 or above; and Office 2011 for Mac and Outlook 2011 for Mac.
Office 365 works best with the latest version of Office, Office 2010, and Office 2011 for Mac. Office 365 works with slightly limited functionality with Office 2007. If you have an earlier edition of Office, you will need to update to a newer version of Office in order to use Office 365; or you can subscribe to one of the many Office 365 plans that include the latest version of Office. In addition to getting the latest version of Office as part of your subscription, you will also get automatic updates, so your Office will always be up to date. Compare plans.
You can find license requirements for Personal Archive and retention policies here.
To add your organization’s custom domain to Office 365, you must have access to the DNS records for that domain. If you do not have access, you should contact the person at your company that manages the company domain account.
You can pay with all major credit cards, and your subscription amount will appear on your monthly credit card statement. For Office 365 Enterprise, Midsize Business, and standalone plans, you have the option to receive an invoice and, depending on your choice of services, you will be billed monthly or annually. You receive an email message when your invoice is ready to be viewed and, if a purchase order (PO) number is entered when you buy your subscription that number is included in your invoice.
Yes, discounts are available for Office 365 enterprise agreement customers (typically 250+ licenses) who want to purchase volume licensing. 
You cannot migrate between Office 365 plan families, that is, from an Office 365 small business plan to an Office 365 midsize plan or enterprise plan, or vice versa. In order to change from a plan in one family to another (for example, from a small business plan to a midsize plan, or from a midsize plan to an enterprise plan), you must first cancel your account with the plan you currently have, and then sign up for a different one. You can migrate your account within plan families, for example, from Office 365 Small Business to Office 365 Small Business Premium, or from Office 365 Enterprise E1 to Office 365 Enterprise E3 or E4.
You can cancel your subscription at any time. However, depending on the product and the type of subscription you have, there may be a penalty for canceling before the end of your contract. For subsciptions with a month-to-month commitment there is no penalty for cancelling your contract at any time. Subscriptions with an annual commitment may incur some penalties if canceled early. Read the complete Microsoft Online Subscription Agreement.
Your data is yours. If you decide to cancel your Office 365 subscription, you can download your data—for example, your email and documents on team sites—and save it to another location. You should save your data before you cancel. All the data associated with your Office 365 account is deleted 90 days after cancellation.
Go here to change your password.
Microsoft experts are trained IT and development companies that can help you move to Office 365 or develop custom solutions for your business. You can find a listing of all of our Microsoft experts in Microsoft Pinpoint.

 5thNK  We at 5thNK do this every day! 


1.    Introduce prospective Customers to, and advise them on, 
the value Microsoft Office 365 proposition, 
benefits and product, and licensing differences of Online Services versus on-premise solutions.
2.    Provide demonstrations of
office 365 videos
Online Service(s) to Customers
3.    At Customer request, provide Return On Investment / Total Cost of Ownership analysis between 
on-premiseoffice 365 Online Service(s).
4.    At Customer request, provide solution architecture
for migration of Customers’ environment from ms office 365on-premise (or other environment) to Online Service(s).
5. Communicate regularly on Online Services product, office 365 newsoffering and licensing changes and additions of importance to Customers via newsletters, seminars, training meetings and/or other mechanisms.  Company will retain examples of such communications so that they can be validated as desired by Microsoft.
6. Security office 365 Security and Compliance 

7. Where is the 
ms office 365
Microsoft Cloud? 

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