Contact Support

You can get your questions answered through Help topics, submitting your issue online on the Microsoft Online Services Customer Portal support page, or calling a support representative. You can also visit the Microsoft TechNet forum for the Microsoft Online Services Customer Portal to see if someone else in the community has the answer to your question.

To contact support

1. Go to the support page.

2. On the support page, do one or more of the following:

   • In the Help and Technical Support pane, open a Help topic that covers your issue.
   • In the How Can We Assist You? pane, use the links in each section to access product-specific information or assistance and to submit an issue online.
   • If neither of these options solves your issue, call a support representative. See the table below to find the phone numbers and business hours for your location.

   Country / region	Business hours	Languages supported	Toll-free phone numbers	Local phone numbers
   Australia	Monday – Friday 09:00 – 17:00 EDT (UTC +11)	English	1800 194 180	(02) 8023 8608
   Austria	Monday – Friday 09:00 – 17:00 CET (UTC +1)	German, English	0800 201940	(01) 206 09 11 89
   Belgium	Monday – Friday 09:00 – 17:00 CET (UTC +1)	Dutch, French, English	0800 80 574	(02) 200 83 46
   Brazil	Monday – Friday 09:00 – 17:00 BRT (UTC -2)	Brazilian-Portuguese*, English	0800-761-1405
   Canada	Monday – Friday 09:00 – 17:00 PST (UTC -8)	English	1 (866) 676 6546
   Chile	Monday – Friday 09:00 – 17:00 CLT (UTC -3)	Spanish, English	1230-020-5656
   Colombia	Monday – Friday 09:00 – 17:00 PST (UTC -5)	Spanish, English	01-800-5-1-81409
   Costa Rica	Monday – Friday 09:00 – 17:00 CST (UTC -6)	Spanish, English	0-800-011-1206
   Cyprus	Monday – Friday 09:00 – 17:00 DST (UTC +2)	Greek*, English	80092483
   Czech Republic	Monday – Friday 09:00 – 17:00 CET (UTC +1)	Czech*, English	800700936	239 014 997
   Denmark	Monday – Friday 09:00 – 17:00 CET (UTC +1)	Danish*, English	80 60 12 90	43 68 21 62
   Finland	Monday – Friday 09:00 – 17:00 EET (UTC +2)	Finnish*, English	0800 98834	(09) 7251 9269
   France	Monday – Friday 09:00 – 17:00 CET (UTC +1)	French, English	0805 54 02 45	(01) 57 32 30 00
   Germany	Monday – Friday 09:00 – 17:00 CET (UTC +1)	German, English	0800 6649303	(069) 5170 9861
   Greece	Monday – Friday 09:00 – 17:00 EET (UTC +2)	Greek*, English	80044140647
   Hong Kong SAR	Monday – Friday 09:00 – 17:00 HKT (UTC +8)	Chinese*, English		3071 5072
   Hungary	Monday – Friday 09:00 – 17:00 CET (UTC +1)	Hungarian*, English	06 80-98-3812	17 779 894
   India	Monday – Friday 09:00 – 17:00 IST (UTC +5:30)	English	000 800 440 1639
   Ireland	Monday – Friday 09:00 – 17:00 GMT (UTC)	English	1800 818 067	(01) 5245427
   Israel	Monday – Friday 09:00 – 17:00 IST (UTC +2)	English	1809440923
   Italy	Monday – Friday 09:00 – 17:00 CET (UTC +1)	Italian, English	800 92 46 69	(02) 91 483 365
   Japan	Monday – Friday 09:00 – 17:00 JST (UTC +9)	Japanese, English	0120 996 680	(03) 5767 9793
   Luxembourg	Monday – Friday 09:00 – 17:00 CET (UTC +1)	French, German, English	80027046
   Malaysia	Monday – Friday 09:00 – 17:00 MYT (UTC +8)	Bahasa Melayu*, English	1800815025	362074366
   Mexico	Monday – Friday 09:00 – 17:00 CST (UTC -6)	Spanish, English	01 800 062 0813
   Netherlands	Monday – Friday 09:00 – 17:00 CET (UTC +1)	Dutch, English	0800 029 2069	(020) 206 1586
   New Zealand	Monday – Friday 09:00 – 17:00 EDT (UTC +13)	English	0800 806 022	(09) 912 0899
   Norway	Monday – Friday 09:00 – 17:00 CET (UTC +1)	Norwegian*, English	8003 04 96	(24) 15 98 70
   Peru	Monday – Friday 09:00 – 17:00 PET (UTC -5)	Spanish, English	080054566
   Philippines	Monday – Friday 09:00 – 17:00 PHT (UTC +8)	English	180014410519
   Poland	Monday – Friday 09:00 – 17:00 CET (UTC +1)	Polish*, English	0-800702158	22 306 02 19
   Portugal	Monday – Friday 09:00 – 17:00 GMT (UTC)	Portuguese*, English	800 20 8198	(21) 761 62 98
   Puerto Rico	Monday – Friday 09:00 – 17:00 AST (UTC -4)	Spanish, English	1 (866) 676 6546
   Romania	Monday – Friday 09:00 – 17:00 EET (UTC +2)	Romanian*, English	0800896830
   Singapore	Monday – Friday 09:00 – 17:00 SGT (UTC +8)	English	1800 622 1283	6622 1284
   Spain	Monday – Friday 09:00 – 17:00 CET (UTC +1)	Spanish, English	900 811 573	(91) 275 4555
   Sweden	Monday – Friday 09:00 – 17:00 CET (UTC +1)	Swedish*, English	020 160 5722	(08) 5176 1701
   Switzerland	Monday – Friday 09:00 – 17:00 CET (UTC +1)	German, French, Italian, English	0800 001 015	(044) 511 82 63
   Taiwan	Monday – Friday 09:00 – 17:00 CST (UTC +8)	English	800666815	2 2656 8433
   Trinidad and Tobago	Monday – Friday 09:00 – 17:00 AST (UTC - 4)	English	1800-851-3031
   United Kingdom	Monday – Friday 09:00 – 17:00 GMT (UTC)	English	0800 731 8457	(0) 20 3027 6039
   United States	Monday – Friday 09:00 – 17:00 PST (UTC -8)	English	1 (866) 676 6546

* Supported with over-the-phone interpretation

To ask or answer questions at the TechNet forum for the Microsoft Online Services Customer Portal

1. Open the Microsoft TechNet forum for the Microsoft Online Services Customer Portal to read announcements and key postings.

2. Sign in using your Windows Live ID to ask questions.

See also

Tasks