Support for Microsoft Office 365 technical problems


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Software requirements for Office 365

This topic provides information about the operating systems, web browsers, and applications that are compatible with Microsoft Office 365 for professionals and small businesses.

  • Supported operating systems and software 

  • Software requirements for user services 

  • Software requirements for administrative tools 

Supported operating systems and software

This section lists the operating systems and Microsoft Office software that are supported by Office 365.

The following table lists supported operating systems and web browsers.

 

Operating systems Web browsers

Windows 7 (32-bit)
  • Windows Internet Explorer 8 and later versions

  • Firefox 3 and later versions

  • Chrome 6 and later versions

Windows 7 (64-bit)
  • Internet Explorer 8 and later versions

  • Firefox 3 and later versions

  • Chrome 6 and later versions

Windows Vista with Service Pack 2 (32-bit)
  • Internet Explorer 7 and later versions

  • Firefox 3 and later versions

  • Chrome 6 and later versions

Windows Vista with Service Pack 2 (64-bit)
  • Internet Explorer 8 

  • Internet Explorer 7 

  • Firefox 5

Windows XP with Service Pack 3 (32-bit)
  • Internet Explorer 7 and later versions

  • Firefox 3 and later versions

  • Chrome 6 and later versions

Windows XP with Service Pack 2 (64-bit)
  • Internet Explorer 8 

  • Internet Explorer 7 

  • Firefox 5

Windows Server 2008 and Windows Server 2008 R2
  • Internet Explorer 8 and later versions

  • Firefox 3 and later versions

  • Chrome 6 and later versions

Mac OS X 10.5, Mac OS X 10.6, or Mac OS X 10.7

See Set up your Mac for Office 365
  • Firefox 3 and later versions

  • Safari 4 and later versions

In addition, Office 365 supports the following Office software:

  • Microsoft Office 2010 

  • Microsoft Office 2007 with Service Pack 2

  • Microsoft Office for Mac 2011 with Service Pack 1

  • Microsoft Office 2008 for Mac version 12.2.9

Note
Microsoft Office Professional Plus when offered as a subscription service to Office 365 customers isn’t designed to be installed on servers or virtualized platforms. Microsoft doesn’t provide technical support for customer or partner issues related to the installation or use of Office 365 on a server running Remote Desktop Services in Windows Server 2008 R2, on a server running Terminal Services in Windows Server 2008, or on any virtualized platform.

Software requirements for user services

The following table lists Office 365 user services and features and provides links to their respective software requirements.

 

User service Software requirements

Microsoft Office 365 desktop setup

Windows:

Macintosh:

Microsoft Outlook Web App

Supported Browsers for Outlook Web App and Exchange Online

Microsoft SharePoint Online

Plan browser support

Microsoft Office Web Apps

Plan Office Web Apps

Microsoft Lync

Microsoft Lync 2010 System Requirements

Microsoft Office Professional Plus

Microsoft Office Professional Plus 2010

Microsoft Office for Mac

Set up your Mac for Office 365

Software requirements for administrative tools

The following table lists the Office 365 tools that administrators use and links to, or information regarding, their respective software requirements.

 

Tool Software requirements

Exchange Control Panel

Supported Browsers for Outlook Web App and Exchange Online

Microsoft SharePoint Online Administration Center

Plan browser support

Microsoft Lync Online Control Panel

Windows:

Macintosh:

 It may take an hour to receive your first email
due to replication of DNS changes, service is still provisioning 
What is included with your 30 day trial? 


NO 24X7X365 support


YES 24X7X365 Support Direct to Microsoft

Lync
Lync mobile clients link for smart phones
-30 day no-risk trial 
-10 user per trial
-NO 24X7X365 support
 30 day no-risk trial 
25 user per trial
-YES 24X7X365 Support Direct to Microsoft
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