We are one
week post the Office 365 launch and are flattered and excited to see all
the excitement on the web about our new service. Several customers have
shared with us how Office 365 is already boosting productivity with
estimated cost savings of up to 50%! I wanted to continue our top
questions series, to answer some of the great questions as we’ve been
receiving on getting started with Office 365 through Facebook , Twitter
and right here on the Office 365 blog. Enjoy!
Q1: What is Office 365? Is it just “Office in the cloud”? Where can I learn more?
Office 365 is that and so much more! Office 365 combines the power
of Office desktop apps with enterprise-grade e-mail, shared documents,
instant messaging, and video and web conferencing (Exchange Online,
SharePoint Online, and Lync Online) in an always-up-to-date cloud
service that is backed by Microsoft and some of the best partners in the
world. Further, Office 365 bring access to the Office Web Apps, which
enable you to view, share and edit your Microsoft Office documents on
the web with virtually any device connected to the internet. These
services combine to provide you with the most comprehensive productivity
solution for your business needs. Watch our professionals and small
business or enterprise demos to get a taste of these services all
Q2: Which Office 365 plan is right for my business? Where can I find
pricing information on these plans? Can I switch between the two later
Office 365 offers plans tailored to meet your business’s needs,
whether you are a new business, an established organization, a small
office or a multinational enterprise. Office 365 for professionals and
small businesses (Plan P) is designed for organizations with fewer than
25 employees and is just $6 per user per month, while Office 365 for
midsize businesses and enterprises (Plans E1-E4 and K1-K2) provides
larger organizations the tools they want with the IT control, security
and reliability you expect from Microsoft in a range of plans from $4
(K1) - $27 (E4). And if you are a smaller org with technical know-how,
you’ll be happy to know that there are no minimum seat requirements for
the enterprise plans, it works for orgs of one to thousands. The small
business plan is capped at 50 users and not able to be transition later
on. To find which is right for you, take a look at our professionals and
small businesses and midsize businesses and enterprises placemats to
compare the included features. For a more in depth analysis and feature
list, see our Office 365 service descriptions .
Q3: I want to dig deeper into the detailed specs, features and
capabilities of Office 365, such as mailbox sizes, cloud storage space,
archiving, identity and details on security and service continuity
policies in Office 365. What can I find this information?
The Office 365 service descriptions are your go-to source for the
nitty-gritty details about our service. These docs contain information
on each of our cloud services (Exchange Online, SharePoint Online, Lync
Online, Office Web Apps and Office Pro Plus) as well as detailed
information on Migration, Support, Identity and Security. You can also
read our security whitepaper and check out the Office 365 trust center
to read about our practices.
Q4: I’m interested in buying/trying Office 365, where should I start?
The best way to begin is to make sure your company’s hardware and
software meets the minimum system requirements for Office 365. Then
check out our Getting Started page which will get you setup to trial or
buy your Office 365 service. To make the trial and purchase process as
smooth as possible, we’ve provided the following resources:
- Office 365 for professionals and small businesses Product Guide :
This high-level walkthrough will guide you through how to sign up for an
Office 365 subscription and how to begin using some key features.
- Office 365 for professionals and small businesses Purchase and
Support Guide : This guide will help you learn more about Office 365 for
professionals and small businesses and how it can benefit your
organization. The guide focuses primarily on the Office 365 commerce
experience and will help you to buy and manage your Office 365
- Office 365 for midsize businesses and enterprises Buyer’s Guide :
Guiding customers through key decisions relative to online communication
and collaboration solutions, including deciding if the cloud is right
for your organization and how Office 365 for enterprises can meet your
From there, for customers getting started with Office 365 for small
businesses, watch the Product Tour and read the Introduction for Office
365 administrators help article. You can also watch the User Tour or
read the Quick Start Guide to learn more about the end user experience.
For larger enterprises considering Office 365, the Enterprise Admin Tour
and Introduction help articles are the place to start.
Q5: I would like help getting my business setup on Office 365. Where can I go to contact a partner in my area?
We designed the Office 365 Marketplace specifically to help our
customers find trusted Microsoft Office 365 experts, applications and
services that enhance and easily integrate with the Microsoft Office 365
suite of products.
Q6: I have a question or issue with Office 365, where can I get help?
We provide a variety of resources including the Office 365 Community
and in product self-support for our small business customers as well as
some additional features, including 24/7 phone support, for our
enterprise plan subscribers. An overview of the available resources can
be found on our website . The Office 365 help sites are also great
resources to find answers to many of the common issues encountered in
our service ( Small Business Help | Enterprise Help ).
Q7: I’m not familiar with how to move my custom domain over to
Office 365. I want to use my own domain for my email ( firstname.lastname@example.org
) and my public website ( www.mydomain.com ) .
You can easily add your custom domain and use it for your Office 365
e-mail and/or public website. The below resources will walk you through
this process, in either text or video form.
- Adding your domain to Office 365 for professionals and small
businesses: Help Article | Custom Domain for Email Video | Custom Domain
for Website Video
- Adding your domain to Office 365 for midsize businesses and
enterprises: Help Article | Office 365 Technical Blog Post on most often
Q8: I’m not sure how to use SharePoint Online for my small businesses. Where can I learn more about it?
Our SharePoint Online Product Manager Ben Tamblyn has put together a
great set of short videos posted to our blog explaining the service and
how it can help your company be productive. If you want to dive into
more how-to to understand how this works, take a look at the SharePoint
Online Help & How-To section and watch these videos to learn more.
Similar help and video resources exist for Office 365 for Enterprises here and here respectively.
Q9: I am a BPOS Customer, where can I find information on the transition plans from BPOS to Office 365?
Our BPOS to Office 365 transition center has been newly updated with
information on the next steps and a transition guide for a smooth move
to our newest cloud service.
Q10: I have OLSB today – how Office 365 will affect me and when I can to move?
Microsoft Office 365 will replace Office Live Small Business (OLSB)
as the comprehensive productivity service for small organizations. As
Stephen shared last week , we will continue running the OLSB service
through at least February 2012. OLSB customers do not need to take any
action at this time. We will share more details about the transition
later this year. Check out our OLSB transition center for the latest
OLSB information and help content, including a self-transition guide for
customers who want to move to Office 365 today.
Thanks, and leave a comment with any further questions you have on getting started with Office 365.
-Allen, Office 365 Product Manager